General Accessibility Information

Queensland Rail aspires to become an accessible, customer-focused, world-class rail service provider. We are committed to improve accessibility for all customers through enhanced information, services and infrastructure (including trains and stations).

We acknowledge we have customers with diverse accessibility requirements and varying levels of independence. These include customers that are blind or have a vision impairment, are deaf or have a hearing impairment, customers with reduced mobility, customers with neurodiversity or an intellectual disability, including some with dual and invisible disabilities.

When booking your ticket please let us know if you, or someone you are travelling with will require assistance. On the day of travel, we also ask that you let our station team members know of your arrival if you would like support from our team.

A carriage with accessible facilities is available on every Kuranda Scenic Railway service. Please be aware Kuranda Scenic Railway is a heritage style service, so there is some useful information to consider when planning your journey:

  • platform heights to access the train differ at each of the stations
  • station facilities and station access varies at each of our stations
  • access at the Din Din (Barron Falls) stop is via stairs only. Customers using mobility devices to join and leave the service will not have access to the boarding lift at this stop, for this reason customers who cannot use the stairs will need to remain onboard at Din Din (Barron Falls). There is also no wheelchair access to the viewing platform.‚Äč

To learn more about the different travel options and classes of travel available please visit Fares and Class options.


Back to Accessibility

Accessible travel options

Travelling with a carer

Travelling with a guide, hearing or assistance animal