Wheelchairs and mobility devices
I use a mobility device and would like to know what accessible facilities are provided onboard the train?
The Kuranda Scenic Railway service offer accessible facilities. When you join or leave the Kuranda Scenic Railway, a team member will deploy a ramp (at Cairns station only) that can be used to assist any customer that requests it. At Freshwater and Kuranda stations, a hydraulic lift is used.
Accessible seats are available, including for people transferring into the seat from a mobility device. To help you plan your journey please refer to Tour our train for information about our accessible seats and spaces and to learn about dimensions of our aisles, corridors, and doors on our services.
Additionally, Kuranda Scenic Railway has an accessible toilet facility.
Detailed information about accessible facilities on this service is available at Accessible seating and facilities.
I can walk short distances but use a mobility device to get around. Can I take my device on the train with me?
Depending on their dimensions, mobility devices can be stored on the Kuranda Scenic Railway service in accessible spaces within the accessible carriage. In general, these dimensions are 750mm wide by 1100mm long.
A booking is required as space is limited. You have the option of remaining in your device for the duration of the journey.
Please view information on mobility device dimension limits at Accessible seating and facilities or discuss with your travel consultant.
I have trouble walking and use a walking frame. Will I be able to do so onboard?
You may be able to use a walking frame or other mobility aid, depending on its size. Please visit Tour our train for dimensions of our aisles, corridors, and doors on our service to help you plan your journey.
Deaf or Hard of Hearing
I am deaf or hard of hearing and want to know what onboard facilities or processes are in place to assist me?
Please note there are no hearing loops provided with the audio system on this train.
Audio commentary can be provided in written format on request from our onboard team.
If you think you may require any assistance onboard, please view our Accessible seating and facilities for details on how our team can help.
Blind or Low Vision
I am blind or have low vision and want to know what onboard facilities or processes are in place to assist me?
The carriage with accessible seating and facilities has grabrails, contrasting surface colours inside the carriage with raised text and Braille on toilet signs.
If you think you may require any assistance onboard, please refer to our Accessible seating and facilities for details on how our team can help.
Guide, Hearing and Assistance Dogs and Assistance Animals
Can I travel on a Kuranda Scenic Railway service with my guide, hearing or assistance animal?
For the safety and comfort of all customers, animals are not permitted on any Queensland Rail Travel service except for guide, hearing or assistance animals.
Guide, hearing or assistance animals must be able to perform identifiable physical tasks or behaviours to assist the person in a way that reduces the person's need for support.
Approved guide, hearing and assistance animals will be carried free of charge on Kuranda Scenic Railway services and a booking is required, please discuss at the time of booking.
Guide, hearing and assistance animals must be trained, and customers may be asked to produce evidence that the animal has been trained appropriately. In the absence of this, travel with the assistance animal may be removed. If you are unable to provide sufficient evidence that the animal has been trained, please discuss with your travel consultant.
For further information please visit Guide, Hearing and Assistance Dogs and Assistance Animals.
Back to Accessibility
General accessibility information
Joining or leaving the train
Accessible seating and facilities