Queensland Rail is committed to protecting user privacy. We understand and appreciate that visitors and users of this web site are concerned about their privacy and the confidentiality and security of any information that may be provided to us.

Clickstream Data and Cookies
Our service provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.

Internet cookies are small strings of text placed on users' hard drives during the data exchange that happens when a browser points to a web site. Cookies allow a website to store information on a user's machine and later retrieve it. They remember preferences you enter and then tailor a site to suit your needs. Cookies have no way of disclosing your name or any personal information.
This website uses cookies to provide customised searching in Citytrain's Suburban and Interurban Timetables and Fares. Once a search has been conducted, the next time you return to the site the last stations you searched "To" and "From" will appear as the default journey. If you wish to use this facility you will need to accept cookies. If you have configured your browser to reject all cookies however, you will still be able to perform a search.

Collection of Personal Information via Websites
General correspondence sent to this site via the feedback link or the individual email addresses in each section will be treated as a public record and will be retained as required by the Public Records Act 2002.

Your name and address details will not be added to a mailing list without your consent. We will only disclose your details to third parties:
(a) in order to process a transaction or request authorised by you; or
(b) where disclosure is required or authorised by law or an enforcement authority.

Your email address will be recorded for the purpose of responding to your feedback, enquiry, or to provide confirmation of a transaction. E-mail messages may be monitored by our website support staff for system trouble shooting and maintenance purposes. Any illegal activities suggested in the content of either feedback or emails will be forwarded to a law enforcement agency for investigation.

Online Competitions
Entries to online competitions request the entrants Name, Address, Email and Phone Numbers. This information is not stored on the site and will not be added to a mailing list without the express permission of the entrant.

Online Forms
Where on-line forms are available on this site and you choose to send us the form electronically that includes personal details, then Personal Information from the form would be collected for the purpose provided on the form. However, that Personal Information will not be disclosed to others, without your consent, except where required or authorised by law or an enforcement authority.

Publishing Personal Information on a website
No personal information will be published on the site without the express permission of the individual.

This site uses encryption for secure transmission of personal information over the Internet. You should recognise that there can be risks with transmitting information across the Internet.

Where this site contains links to other websites not managed by Queensland Rail, Queensland Rail is not responsible for the privacy or security practices or the content of such websites

Variation to this Statement
You acknowledge that your use of this site indicates your acceptance of the Queensland Rail Internet Privacy and Security Statement. QR may vary this Statement from time to time by publishing the varied QR Internet Privacy and Security Statement on the site. You accept that by doing this, Queensland Rail has provided you with sufficient notice of the variation.

Queries relating to Privacy and Security
The Queensland Rail Privacy Standard is a more comprehensive guide to Queensland Rail Privacy and Security. If you have any other queries about our privacy and security practices, please contact us.

Privacy Contact Officer
Ph: +61 7 3235 2684